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Desktop Call Control

Desktop Call Control gives you the convenience of managing telephone calls from your PC as those calls are sent to your telephone extension. A Call Control user has several options for handling a call. (see screen pop)


1. Transfer it immediately to another extension
2. Transfer it immediately to voice mail
3. Accept the call and have it ring the phone immediately
4. Put the call on hold so that it can be answered in a few moments
5. Access caller’s contact information from Contact List

If the system has the Text-To-Speech option, the user can type a message, and the system will transform the text into a spoken message and play it for the party on hold.

Call Control Setup


You can change any of these options “on the fly” (during a call) by using your PC mouse to right click on “Transfer Options” or “Hold Options” (above) and changing the items as they appear on the “Setup” screen (above). You can change the transfer destination, change the hold message played for the caller, change the greeting that is used by the mailbox or change the Hold interval.

Call Control Call Log

Desktop Call Control makes sure you never miss a call even if the caller didn’t leave a message. A call log is created for each extension, allowing you to delete individual calls, erase them all or make a call from the list. You can also create an entry in a contact list.