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	Feature Overview Calling a Co-Worker With a Hotline button, you can Intercom frequently called co-workers, Transfer a call and even see at a glance if they're on another call. If you must leave your desk, use your Alphanumeric Display to find out who called while you were out. When you must get through to an associate right away, you can get through even if they are on another call. Outside Calls You can Answer Outside Calls that ring your phone or flash your line/loop keys. Your Ring Group sets the way calls ring your phone, and they can ring differently during the day, at night or on weekends and holidays. Caller ID (with TAPI compatible third-party software) can display your caller's account information before you even answer their call. While you're on a call, use Reverse Voice Over to talk privately to a co-worker without putting your call on Hold. Place Outside Calls by pressing your line/loop keys, dialing simple codes or just lifting the handset. To control costs, your system may have you enter Account Codes before your call goes through. Once your call goes through, the Call Timer shows how long you're on the phone. Handling and Rerouting Your Calls Use Hold to have your call wait at your phone, or Park it in orbit for a co-worker. Don't know where a co-worker is? Use Meet Me Paging Transfer so they can pick it up where ever they are. You can also have the call automatically come back when your co-worker is done. When you leave your desk, forward your calls to someone else, to your NVM-Series voice mailbox or Off-Premise to your car phone or home office. Your system may also have Fixed Call Forwarding that reroutes your calls automatically when they're not picked up. When Your Call Can't Go Through Don't just hang up when your call can't get through to a co-worker! Use Call Waiting to wait without hanging up. Send your co-worker Off Hook Signals to let them know you're waiting. If you don't have time to wait, leave a Callback request that automatically alerts you when they become free. There's no need to keep redialing your outside call if it's busy or unanswered use Repeat Redial to have the system retry it automatically. In a hurry? Think about leaving your co-worker a Message Waiting, or use the NVM-Series voice mail to record a voice message for them. You can also use your voice mailbox to record your own conversations. With Voice Over, talk to a busy user while they keep talking to their initial caller. Also, while you're busy, your phone's keys show when there is another call waiting. You may even hear an off-hook voice announcement from your co-worker on the second appearance. Placing Calls Quickly Store numbers you call often and easily dial them with just a few key presses. To quickly retry the number you just dialed, try Last Number Redial. Use Memo Dial to jot a number down in your phone's memory instead of writing it down. With Directory Dialing, select a co-worker or outside call from a list of names, rather than dialing the phone number. When You Work in Groups If you and your co-worker's handle each other's calls, set up an ACD or Department Calling group. Someone calling your group's number goes through to anyone who's available. To answer a call already ringing a co-worker's phone, use Group Call Pickup, Directed Call Pickup or a Call Coverage key. When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen.