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InDepth+ enhances the i-Series ACD through WindowsTM -based real time statistics and reports on ACD group traffic patterns and usage. Communicating through the Open Application Interface (OAI), inDepth+ is an extensive set of user-configurable Real Time Windows and Reporter subsystems offering:

Real Time Status Window . . .
displaying vital agent status, state and connection information.

Real Time Statistics Window . . .
providing a visual performance summary for lines, agents and ACD groups.

Call Queue and Wait Time Windows . . .
showing the number of calls waiting and the longest wait time, as well as the number of calls answered and abandoned.
Wallboard Template . . .
motivating and informing agents through a dynamic display of real time statistics and messages.
Reporter . . .
allowing ACD system administrators to create fully-configurable reports for display and printing.
InDepth offers many of the MIS capabilities of inDepth+ but is streamlined for more modest ACD applications. InDepth provides a single real time screen template, up to seven reports and can track report data for up to one full month. Although loaded with ACD/MIS capabilities like Report View/Print and Audible/Visual Alarms, inDepth excludes the Sub-Supervisor Positions and Wallboard Support.
The inView LAN Wallboard provides an agent's desktop PC with ACD/MIS wallboard capability. InView software is installed on an agent's PC, which is then connected via LAN to the inDepth computer. This allows the agent's PC to display real time ACD group activity in an on-screen PC wallboard. Each PC with an inView LAN Wallboard installed has the same requirements as the PC dedicated to the inDepth system. The inView LAN Wallboard provides two different views: the Status View and the Wallboard View.
Status View . . .
allows the inView user to monitor the status of an ACD or extension group.
Wallboard View . . .
provides the inView user with a display of any of the large character windows available in inDepth+. The user can customize the Wallboard View to meet their application requirements. The Wallboard View can also receive messages and pop-up alarms.